Let's talk Selected experience
Val leads projects from discovery through delivery, keeping people, priorities, vendors, risks and change aligned.
Selected work
Role: Cloud & Operational Delivery Coordinator
A cloud-hosted healthcare platform required reliable delivery across infrastructure, development and operational teams.
Val coordinated Azure and Laravel teams across countries, clarified priorities and supported operational readiness.
Teams worked with clearer ownership, steadier environments and fewer communication delays.
Role: Deployment Coordinator
Marae communities needed video-conferencing solutions deployed quickly and reliably across multiple locations.
Val coordinated scheduling, vendors, customer expectations and onsite and remote teams.
Multiple Marae received reliable video-conferencing capability with a smoother rollout experience.
A heavily customised online platform needed a major upgrade without disrupting operations, customer journeys or essential integrations.
Val coordinated stakeholders and specialists, keeping testing, integrations, risks and launch readiness visible.
The technical programme became a structured business change initiative with a clearer path to launch and stabilisation.
A growing practice relied on manual administration, PDF forms and disconnected follow-up, limiting capacity and making routine work harder to track.
Val designed a staged roadmap covering workflow discovery, digital forms, business systems, automation and practical AI, grounded in how the team works.
The practice gained a practical route to more consistent workflows, less administration and greater capacity.
Customers needed reliable coordination across infrastructure, software, suppliers and distributed teams during high-impact change.
Val connected technical work with business priorities, coordinated specialists and kept ownership, risks and next steps visible.
Customers gained clearer communication, stronger confidence and steadier progress across competing priorities.
Websites, analytics, marketing, hosting and integrations involved multiple partners with unclear boundaries.
Val clarified responsibilities and dependencies, coordinated handovers and aligned business goals with delivery work.
Digital work became easier to govern, with clearer handovers and more realistic plans.
Role: CRM Delivery Coordinator
Customers needed structured CRM implementations, migrations and practical workflow improvements.
Val coordinated delivery, customer communication, migration readiness and workflow changes.
CRM transitions became smoother and surrounding workflows more efficient.
Role: Digital Delivery Manager
A high volume of website work required consistent coordination across hosting, migrations, SEO and support.
Val managed hundreds of projects and connected developers, technical teams and customers.
Delivery became more consistent and bottlenecks reduced across the project pipeline.
Role: SaaS Telecommunications Delivery Coordinator
Hundreds of hosted-voice projects required accurate design, provisioning, scheduling and migration coordination.
Val coordinated customers, channel partners and technical teams, designed practical call flows and managed migrations through ServiceNow.
Customers received solutions aligned with their needs, with stronger consistency and migration readiness across the pipeline.
Role: Solution Coordination & Customer Engagement
Customers needed clear requirements and proposals grounded in both business needs and delivery realities.
Val facilitated workshops, coordinated RFP responses and used Microsoft Copilot to improve research and repeatable proposal work, with professional review throughout.
Requirements became clearer, proposed solutions better aligned and preparation more consistent.
Capabilities
Structured delivery, clear communication and practical implementation.
Project delivery and governance
Stakeholder and vendor coordination
Operational improvement
Change, testing and implementation readiness
Technology, automation and practical AI
Ready when you are
Tell Val what needs improving, implementing or coordinating.
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